In reply to Stoyan.

Cisco Hosted Collaboration Solution for Contact Center (HCS-CC) is Cisco's existing cloud contact center solution with tens of thousands of agents deployed worldwide. You can learn more about it here: http://www.cisco.com/c/en/us/products/unified-communications/hosted-collaboration-solution-contact-center/index.html Today Cisco also announced the first of many upcoming customer care capabilities on Spark: specifically, the Spark care assistant, which facilitates automated and human-assisted support via Cisco Spark. The care assistant is a "bot" (i.e., a web robot) that acts as a virtual assistant to pair internal or external customers with expert resources based on the customer’s request.