Wow, i just logged in and this is the first article im reading. Currently im trying to figure out how my company can help a government entity move to the next phase. My thoughts are with BSS/OSS etc and carry the vision beyond a single solution (like switching/routing/telephony) and move to a real private cloud. Ill be doing some more digging and thanks for the article, it was really informative and reassures me that my thinking is on the right path......ICT is cool...