As part of the UCVS OPS Command Center working front line in dealing with high profile escalations we have utilized CPC for our daily tasks and have been working with NMTG to make the tool better with bug fixes and feature enhancements.

1. How we use CPC in our Command Center so far?

a. Fault monitoring alarms for Endpoint Alarms
b. Endpoint Grouping to Monitor Special Events – i.e. The OLYMPICS
c. Proactively monitor high priority and business impact endpoints – i.e. Building 10 EBC/CBC.
d. Proactive Monitoring Endpoints
e. Session Monitoring for special meetings
f. Generate Daily and Weekly Reports for specific group of endpoints to view the call statistics to identify potential problems etc. i.e. The OLYMPICS

2. What are the benefits and value for our operation?

a. Proactively monitor our high priority endpoints.
b. Used as a troubleshooting tool during an issue or escalation.
c. Assist on verification of new firmware updates globally.
d. Generate weekly or monthly statistical report to management.