In reply to Rikard Krvaric.

Hi Rikard,
Rob was expressing his opinion and perspective as a Cisco IT architect. Cisco has one very large distributed deployment of UCCE for everything ranging from customer facing centers to IT technical support to HR and Travel desk groups.

...as far as the Cisco contact center product strategy (Cisco as a vendor) I can speak too that topic. Our cloud contact center strategy is via our HCS providers. We have over 20 HCS providers who offer cloud contact center offers. More info about HCS is here: http://www.cisco.com/web/solutions/hcs/index.html

Tod Famous
Director, Product Management for Cisco Contact Center