Hi Katty,

This blog series looks to be very informative. I'd love to be able to take a look at the Playbook you're referring to, but it doesn't seem to open for me. Did the URL change perhaps?

I'm trying to open the following URL:
http://blogs.cisco.com/ciscoit/b-boit-06032015-ensuring-pervasive-ux

Thanks,

Chally