Improving Premises-based Collaboration while Embracing Cloud

Regardless of where you are in adopting collaboration technologies, we’re focused on delivering what works best for your needs.

Since starting with VoIP, we’ve expanded our portfolio’s depth and breadth. We continue to lead in the enterprise voice space, with a worldwide market share of 39%, but we don’t sit still (Source: Synergy Research). We’re always evolving, including extending into the cloud with team-based solutions.

Cisco Collaboration Systems Release 11.5 is evidence of that constant evolution. It delivers many new and improved features in three areas:

Security and Compliance: Safeguard assets while complying with regulations.

Administrator and User Experience: Reduce time to deploy, manage, and operate.

Extended Collaboration: Incorporate cloud-delivered services and enable collaboration beyond organizational boundaries.

Security and Compliance
We have several new additions that increase security, including the following:

Cisco Unified Communications Manager now has next-generation encryption and security for user self-provisioning.

Cisco Emergency Responder can now use wireless access points to locate a user’s physical location.

Our new 8821 Wireless IP Phones have increased network security when configuring and authenticating.

Within our Contact Center portfolio, we’ve increased security within Cisco Unified Customer Voice Portal, Cisco MediaSense, and Cisco Unified Contact Center Express.

Administrator and User Experience
Cisco Jabber’s user experience is improved by supporting several devices within the same message thread. Video quality improvements come from our media adaptation and resiliency implementation, an element of Cisco Spark, Communications Manager, Jabber, and most Cisco endpoints.  New pre-configuration enhancements streamline implementation and operations of Business Edition 6000. Meanwhile, both Business Edition 6000 and 7000 solutions now have an assurance and analytics option.

You can now register room and desktop video endpoints devices within Cisco Expressway, which includes user experience enhancements as well as new multistreaming capabilities for remote participants.

Our customer care portfolio includes several experience enhancements, including built-in chat and email within Unified Contact Center Enterprise.  Both Contact Center Enterprise as well as Contact Center Express now feature single sign-on. Cisco Unified Intelligence Center has a refreshed agent and supervisor user interface. And, we’ve increased scale:

Packaged Contact Center Enterprise now supports up to 2,000 agents and 1,500 outbound ports.

Cisco Unified Customer Voice Portal scales up to 3,000 calls per Virtual Machine.

Extended Collaboration
We’ve enhanced premises-to-cloud hybrid capabilities through Cisco Expressway connectivity to Cisco Spark Hybrid Services. To ease interoperability, Cisco Unified Border Element now has video-signaling suppression and pass through.

For contact centers, Cisco Unified Contact Center adds APIs to allow greater control over outbound campaigns. For more access options, Unified Customer Voice Portal now supports a virtual voice browser in Unified Contact Center Express, Packaged Contact Center Express, and Hosted Contact Center.

As you can see, Release 11.5 includes a lot of new features and functionality. But, this is only a taste.

Get more details and resources about Collaboration Systems Release 11.5, plus the full list of what’s new.