Cisco to Expand Webex Calling and Webex Contact Center in India

News summary:

The expansion of Webex Calling and Webex Contact Center in India means that businesses can scale seamlessly while ensuring secure, flexible and high-quality communication experiences for customers.

Customers can connect Webex Calling to the Public Switched Telephone Network (PSTN) through preferred licensed Indian telecom providers, reducing infrastructure costs and accelerating cloud adoption.

Hosted in dedicated data centers, the expansion of Webex Contact Center in India will provide customers with advanced AI-powered capabilities and seamless digital channel integration.

India, September 30, 2025 – Today at WebexOne, Cisco, the worldwide leader in networking and security, announced plans to expand Webex Calling presence through dedicated data centers in Mumbai and Chennai and to launch Webex Contact Center services in India. This expansion will enable organizations with headquarters in India, as well as multinational corporations with branch offices in the country, to enhance their cloud-based collaboration capabilities with flexibility, security and in compliance with local telecom regulatory requirements while enhancing user experience.

As hybrid workspaces evolve, the demand for secure, scalable, and compliant collaboration tools continues to grow. With this local expansion, customers can connect Webex Calling to the Public Switched Telephone Network (PSTN) through their preferred licensed Telecommunications Services Providers (TSPs).

Cloud PSTN Integration for Webex Calling in India

Webex Calling deployments in India can also be complemented with Cloud PSTN services delivered through PSTN providers such as Airtel, Tata Teleservices Limited, and Tata Communications Limited, and in compliance with Indian local telecom regulatory requirements. Through the Cloud Connect for Webex Calling service, Telecommunications Services Providers will be able to directly connect with the Webex Calling platform in India and deliver PSTN services to Webex users through the cloud. Natively integrated with Webex Calling, these services will provide faster set-up and provisioning time, enabling customers to realize time to value and the ability to scale their businesses rapidly.

Customers will have greater flexibility and control over PSTN connectivity, reduce infrastructure costs, accelerate cloud adoption, deliver enhanced connectivity and collaboration experiences, with the option to retain their existing numbers when moving from on prem to Cloud PSTN services from the same PSTN provider. Additionally, Webex Calling Customer Assist will be available to customers in India for the first time, empowering any employee to assist customers with AI-powered tools in the Webex app.

Enhanced Webex Contact Center Services in India

Cisco also announced plans for a significant expansion of its Contact Center portfolio in India in Q2 CY2026 with the introduction of cloud-based Webex Contact Center services, hosted in a Mumbai data center. With this deployment, Cisco will offer a secure, high-performance, and scalable Webex Contact Center to Indian customers with advanced capabilities enabling AI agent and human agent experiences, including AI-powered assistants, seamless integration across digital channels, workforce optimization, and campaign management. Webex AI Agent will provide autonomous, natural language voice and digital interactions with real-time intent fulfilment, providing organizations with an intelligent, automated 24/7 first point of contact for customer interactions.

Both Webex Calling and Webex Contact Center will offer enterprises with a secure, scalable cloud collaboration solution designed to meet the specific regulatory and privacy needs of the Indian market.

Daisy Chittilapilly, President, Cisco India & SAARC said, “As Indian enterprises accelerate their journey to cloud collaboration and AI-powered customer experiences, Cisco is committed to enabling that shift with a secure, scalable and future-ready collaboration platform. With the expansion of Webex Calling and Webex Contact Center, our customers will be able to access an intelligent calling experience from our data centers in India that aligns with the regulatory environment, while enjoying the best of Webex innovation. This will help enterprises simplify communications, stay compliant, and deliver high-quality communication experiences from anywhere.”

This strategic investment underscores Cisco’s commitment to meeting India’s rapidly growing demand for secure, high-quality cloud and hybrid calling and customer experience solutions with enhanced call quality, reduced latency, and increased reliability, all while meeting local compliance requirements. By strengthening the infrastructure and integrating AI-powered capabilities, Cisco aims to empower Indian enterprises with cutting-edge CX solutions that will help drive innovation and growth, meet evolving customer expectations, and collaborate more effectively in a future ready, hybrid world.

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